Shipping Policy
1. Processing Time
All orders will be processed and shipped within 1–3 business days after payment confirmation. Orders placed on weekends or official holidays will be processed on the next working day.
We strictly inspect each coffee maker, coffee grinder and milk frother before packaging to ensure product integrity.
2. Shipping Area & Shipping Methods
- United States: Standard shipping is available for all states. We provide free shipping for orders meeting the designated threshold, and flat-rate shipping for small-value orders.
- Rest of the World: International shipping is supported to most countries and regions. Import duties, customs fees or local taxes incurred in destination countries are the sole responsibility of the customer.
3. Shipping Time Estimation
- US Domestic: 5–12 business days after dispatch
- International Orders: 12–30 business days, subject to local customs clearance efficiency
4. Shipping Address Responsibility
Please double-check your shipping address before checkout. We are not responsible for undeliverable, returned or lost packages caused by incorrect address, missing postal code or recipient information error.
5. Package Loss & Damage
If your package arrives damaged, missing items or is confirmed lost in transit:
- Contact our customer service within 48 hours after package receipt
- Provide clear photos of outer packaging, damaged products and shipping label We will arrange replacement, partial refund or full refund after verification.
6. Order Modification
Address or order modification requests can only be accepted before the package is dispatched. Once shipped, no changes can be made.
Customer Service Email: [email protected]
This Shipping Policy is issued by Xylophantus LLC.